Cookie Policy

This Cookie Policy explains how Flip Flop Bingo uses cookies and similar technologies when you visit our website, how they help the site work properly, and the choices you have.

Cookies do not typically identify you by name. They help us recognise your device or browser, remember preferences, keep the site secure, and understand how the site is used so we can improve it.

If you would like more context about how we handle personal information beyond cookies, please see our Privacy Policy.

What Cookies Are (and Why Websites Use Them)

A cookie is a small text file stored on your device (computer, mobile, or tablet) when you visit a website. Cookies are widely used to:

• keep you signed in as you move between pages
• protect accounts and detect suspicious activity
• remember settings (such as language and cookie choices)
• measure what pages are popular and where users run into issues
• support marketing features where you have given consent

Some cookies are set by us (first-party cookies). Others are set by third parties whose services we use (third-party cookies).

How Cookies Help Improve Your Experience

We use cookies to support:

Security and fraud prevention - helping to protect your account, prevent unauthorised access, and keep the site stable.

Core functionality - ensuring key features work properly, such as logging in, moving through pages smoothly, and keeping essential settings.

Performance and reliability - helping pages load efficiently, detecting errors, and improving how the website behaves across different browsers and devices.

Analytics - understanding how visitors navigate the site, which content is most useful, and where we should improve usability.

Marketing (optional) - showing more relevant adverts or measuring the effectiveness of campaigns, where you have chosen to allow this.

The Cookie Types You May See on Our Site

Cookies generally fall into the categories below. We may use one or more of these types at different times depending on the features you use.

Essential Cookies - The Ones You Cannot Switch Off

Essential cookies are required for the website to function. They typically support:

• account login and session management
• security features and fraud prevention
• remembering whether you have accepted or declined cookies
• load balancing and basic site operation

Because these cookies are necessary, they are usually placed automatically when you use the site. If you block them in your browser, parts of the site may not work correctly.

Functional Cookies - Small Touches That Make the Site Easier

Functional cookies help us remember choices you make so the site feels more tailored. For example, they may remember:

• your preferences and settings
• display choices (where applicable)
• whether you have dismissed certain notices

Turning these off will not normally break the site, but it may make it less convenient to use.

Performance and Analytics Cookies - Helping Us Improve

These cookies help us understand how the website is used and how well it performs. They can collect information such as:

• pages visited and time spent on the site
• how users arrive at the site (for example, via a search engine or an advert)
• technical information like browser type, device type, and error events

We use this information in a way that helps us improve navigation, identify problems, and make the experience smoother.

Marketing Cookies - Used Only With Your Permission

Marketing cookies may be used to:

• help deliver adverts that are more relevant to you
• limit how often you see the same advert
• measure the effectiveness of marketing campaigns

Marketing cookies are optional and are only used where you provide consent. If you decline marketing cookies, you should still be able to use the site, but some advertising may be less relevant.

Third-Party Cookies and Services We May Use

Some cookies and similar technologies may be placed by third-party providers that support our website operations. These providers may include:

• analytics providers (to help us understand website usage)
• advertising and marketing partners (where you consent)
• customer support tools (for example, email support handling and service monitoring)
• security providers (to help prevent fraud and protect accounts)

These third parties may process data in line with their own privacy policies. We recommend reviewing the relevant third-party policies for more information.

Your Choices: Consent, Controls, and Opting Out

When you first visit our site (and periodically after that), you will be given choices about non-essential cookies. You can usually:

• accept all cookies
• reject non-essential cookies
• customise your preferences by category

You can change your preferences at any time using the cookie settings option available on the website (where shown). If you clear cookies in your browser, you may be asked to set your preferences again.

How to Manage, Disable, or Delete Cookies in Your Browser

You can also control cookies through your browser settings. Most browsers let you:

• block all cookies
• block third-party cookies
• delete cookies when you close the browser
• delete specific cookies stored on your device

The steps vary by browser, but you can typically find the controls under ‘Settings’, ‘Privacy’, or ‘Security’. If you disable cookies entirely, please be aware that essential features (such as staying logged in or using account-protected areas) may not work as intended.

What Happens If You Block Cookies

Blocking or deleting cookies can affect how the site functions. For example:

• you may need to re-enter login details more often
• preferences may not be saved
• some pages may not load correctly or may behave unpredictably
• certain security and fraud prevention checks may be less effective

If you are experiencing issues after changing cookie settings, try re-enabling cookies or clearing your cache and cookies, then revisiting the site.

Similar Technologies: Pixels and Local Storage

In addition to cookies, we may use similar technologies such as pixels (sometimes called tracking pixels) and local storage to support site functionality, measure performance, and remember preferences. These tools generally serve comparable purposes to cookies and are managed through similar consent controls where required.

Policy Updates and Keeping You Informed

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or how we operate the website. Updates will be posted on this page, and the revised version will apply from the date it is published.

Contact Us About Cookies and Privacy

If you have questions about this Cookie Policy or how we use cookies, please contact our support team at support@flipflopbingo.com.

If you are looking for help with safer gambling tools and support, you can also visit BeGambleAware and consider options such as deposit limits, reality checks, and self-exclusion through GamStop.